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Agents can log in securely from anywhere in the world to take calls or chat.
Agents can log in securely from anywhere in the world to take calls or chat. In addition to the regular contact center features like IVR queues, automatic call distribution, call recording, etc. Amazon Connect also has built in text to speech function and it can seamlessly integrate with other products such as Alias Lambda and Amazon Alexa. Amazon Alexa is a conversational body builder with text speech and natural language understanding capabilities.
Larry Lawson
GenSmart Teacher
What's Included
HD Video Lessons
Crystal clear quality
Teacher Q&A
Ask questions, get replies
Offline Access
Encrypted in-app cache for study without internet
Video Bookmarks
Save key moments
Certificate
On completion
Progress Tracking
Monitor your growth
Self-Paced
Learn at your speed
Exam-Aligned
Official curriculum
Description
Agents can log in securely from anywhere in the world to take calls or chat. In addition to the regular contact center features like IVR queues, automatic call distribution, call recording, etc. Amazon Connect also has built in text to speech function and it can seamlessly integrate with other products such as Alias Lambda and Amazon Alexa. Amazon Alexa is a conversational body builder with text speech and natural language understanding capabilities.
What You'll Learn
Course Content
Requirements
- Agents can log in securely from anywhere in the world to take calls or chat.
About the Instructor
GenSmart Teacher
Dedicated Economics teacher passionate about simplifying economic concepts, building analytical skills, and helping students understand real-world financial, business, and market decisions with confidence.
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Self-Paced Learning
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